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Sales Manager at Hard Rock Cafe

Revenue Generation
Develops a business plan and strategy for the market that ensures attainment of company sales goals and profitability
Prepares action plans by sales team for effective search of sales leads and prospects
Initiates and coordinates development of action plans to penetrate new markets
Assist in the development and implementation of marketing plans needed
Control distribution expenses to meet budget guideline
Analyze monthly Sales Trend and communicate to both top line and down line
Prepares Action Plans by individuals as well as by team
Initiates and coordinates development of action plans to penetrate new markets
Review on monthly basis performance of sales officer towards achieving business revenue target
Provides timely feedback to senior management regarding sales performance

Customer Satisfaction/Loyalty/Feedback
Ensure product quality is maintained
Analyze customer database on month by month basis- New customers, active and inactive customers
Ensure 100% customer retention
Design a global customer complaint form for the business
Evaluates regularly, customer complaints and ensure their needs are met

Compliance
Ensure that ordering and receiving of product is done in accordance with Hard Rock Cafe’s Policy
Ensure product standardization of a single product across business locations
Ensure compliance with business plan and sales strategy for the market
Adheres to all company policies, procedures and business ethics codes and ensure they are communicated and implemented within the group

Skills, Competencies, and Requirements:
Extensive Experience in Selling
Extensive Experience in all Aspect of Customer Relationship Management
Proven Leadership and Ability
Effective communication/Presentation Skill
Inventory management
Performance Management
Comfortable with Microsoft Suite

General Management/supervisory Competencies/Requirements:
Planning, Scheduling & Coordinating Skill
High level of attention to sales details
Ability to Monitor Sales Team
Strong Problem Solving Skills
Excellent Inter-Personal Relationship
Self-Motivated and Solution-Oriented
Feedback and Guidance
Confidence and friendly disposition
Reliable and dedicated
Escalate issues when necessary

Educational Qualifications/Experience:
Minimum of B.Sc./Higher National Diploma Qualification
Minimum of 5 years Sales Management

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