United Bank for Africa (UBA) Plc has introduced a simple, convenient and hassle free process for customers of the bank to submit their Biometric Verification Numbers (BVN). Leveraging on its robust information technology infrastructure, on Monday July 6, 2015 the bank launched a short code number *919*6# through which customers can send their BVN.
“The process is very simple. All a customer has to do is to send his or her valid BVN from the telephone number that was used to open their account to the short code number and it will become automatically linked,” said Mr. Rasheed Adegoke, Director, Group Information Technology, UBA.
The introduction of this simplified process was in response to some of the challenges associated with the ongoing BVN exercise. “UBA has come up with this novel process to ensure that customers who already have their BVN do not have any issues submitting it to their alternate banks ” explained Adegoke.
Once customers submit their BVN through the code, they will get an immediate response letting them know whether their BVN is valid or incorrect. The responses will be accompanied by a phone number through which further enquiries can be made by the customers if required. In addition to this phone number, customers can also reach UBA on social media though facebook and twitter or by calling UBA’s Customer Fulfillment Centre for further clarifications.